Frequently Asked Questions

Payments

  • Why won't my payment go through?

    Your payment might not go through due to several reasons: insufficient funds, incorrect card details, or an expired card. Additionally, your bank might block the transaction for security reasons, or there might be a temporary issue with the payment gateway. Please double-check your details and contact your bank if the problem persists. If you still need help, reach out to our customer support team.

  • How do I get a refund?

    To request a refund, please contact our customer support team within 30 days of your purchase. Provide your order details and the reason for the refund. Our team will review your request and process the refund if it meets our refund policy criteria. You will receive a confirmation email once the refund is processed. Please allow 5-7 business days for the refund to appear in your account.

  • How do I redeem a coupon?

    To redeem a coupon, select your desired subscription plan or service and proceed to the checkout page. There, you'll find a field labeled "Coupon Code" or something similar. Enter your coupon code in this field and click the "Apply" button to validate it. The discount should then be reflected in your total amount. Continue with the remaining steps to complete your purchase at the discounted price. If you encounter any issues, please contact our customer support for assistance.

  • Changing account name

    To change your account name, log in to your account and navigate to the account settings or profile section. Look for the option to edit your personal information or account details. Enter your new desired account name and save the changes. If you encounter any issues or the option is not available, please contact our customer support team for assistance.

Suggestions

  • Why won't my payment go through?

    Your payment might not go through due to reasons such as insufficient funds, incorrect card details, or an expired card. Additionally, your bank might block the transaction for security reasons, or there might be a temporary issue with the payment gateway. Double-check your details and contact your bank if the problem persists. If you still need help, please reach out to our customer support team for further assistance and suggestions.

  • How do I get a refund?

    If you need to request a refund, the process is straightforward. Start by contacting our customer support team either through email or phone. Be sure to provide your order number along with the reason for your refund request and any pertinent details that may help expedite the process. Our support team will carefully review your request and may reach out for additional information if necessary. Once your refund is approved, you will receive confirmation, and typically, refunds are processed within 5-7 business days, depending on your bank's processing times. If you have any questions or require further assistance, our customer support team is available to help guide you through the process.

  • How do I redeem a coupon?

    To redeem a coupon, follow these straightforward steps. First, select the subscription plan or service you wish to purchase from our website. During the checkout process, you'll find a designated field labeled "Coupon Code" or similar. Enter your coupon code into this field and click on the "Apply" button. If the coupon is valid and applicable to your purchase, you should see the discount reflected in your total amount due. Complete the remaining steps to finalize your purchase at the discounted price. Should you encounter any difficulties while redeeming your coupon, please don't hesitate to reach out to our customer support team for prompt assistance.

  • Changing account name

    To change your account name, log into your account, go to settings or profile, find the option to edit your name, enter the new name, and save. Confirm with your password if required. Contact support if you need help or the option isn't available.